The bad part

October 27. Ordered Holiday Cards+Envelopes and a stickerbook
November 3. Stickerbook ships.
November 7. Stickerbook arrives.
November 30. Holiday cards still marked as “printing”. Wrote to customer service.
December 1. moo.com: “Sorry. Your order was corrupted due to poor cropping of images. Coupon?”
December 3. Me: “Thats okay. Can you re-print the order?” 
December 3. moo.com: “Free coupon! Please don’t put text near the border due to cropping. Retry plz.”
December  4. Me (in a hurry): “I have no text in the images anywhere. I’m okay with white borders. Just print it anyway.”
December 9. Me: “Did you get my mail? Are you printing my holiday cards?”
December 11. moo.com: “We totally trashed your order ok? There – we said it. Coupon/refund?” 
December 11. Me (annoyed): “Refund plz”

The good part

December 13. I order a second batch of Holiday Cards. Being stubborn and all.
December 16. Second order is shipped. Express.
December 17. Refund for the October 30. order shows up on my bank account.
December 19. Second order arrives. Cards are looking great!
December 22. The Christmas Cards show up in the mailboxes of friends and family. They like.

How moo.com could let my “corrupted” order sit for more than a month without contacting me, still baffles me. But I’ll still recommend them. Just remember to check your order status.